FAQ

COVID-19  We are open & dispatching orders

We continue to monitor Government guidance to ensure we are operating in the safest way possible and we are adhering to social distancing measures. 

We aim to dispatch and deliver orders in 3 - 5 days. The delivery service we use, DPD, also follows strict protocols for safety and hygiene.  

DPD have a range of delivery options for everyone:

 

  • Customers can download the DPD app and set their delivery preferences to “Leave in a Safe Place”. If customers don't have the DPD app, they still have the opportunity to select the “Leave in a Safe Place” option via their website. 

  • Customers can now also leave a note on their front door telling DPD where to leave their parcel and the drivers will take a photo. Without the “Leave in a Safe Place” instruction, drivers will not deliver the parcel.

If you have any questions regarding our operations during this time please do not hesitate to get in touch.