FAQ

Frequently asked questions

Where can I purchase a babybay?


You can purchase a Babybay or accesories from NSAuk the official UK distributor here or from one of our approved retail partners here.




What is the delivery time for babybay products?


When purchased from our online store, delivery for in stock items is 48 hours.




What are the prices for your products?


Please visit our online store here for pricing information.




Where can I order spare parts for my babybay?


Spare parts for your babybay can be ordered via our online store here.




How long is the guarantee on a Babybay?


All babybay products have a twelve month guarantee for manufacturing faults.




Why are extension panels needed?


Extension panels are available for wide framed beds and come complete with a mattress & fixings to ensure cot & parents’ bed remain totally level.

The babybay’s fixing brackets are designed for bed frames up to 9 cm. However, we recommend using the babybay extension panel for frames of 4 cm or more. The extension panel will cover a gap up to 15 cm. It is so versatile, it even doubles as a bookshelf when no longer required as an extension panel.




Up to what age can I use the babybay?


The Babybay is designed from birth to 6 months and is only suitable for a child who cannot sit up unaided, roll over or push themselves up on their knees.




Where can I get the assembly instructions for my Babybay?


You can download the assembly instructions as a PDF file here on our website.




What Babybay do I need?


Please refer to our handy guide Picking the Perfect Babybay to help make a selection. If you still need help we'd be more than happy to help - please just get in touch.




How do I care for babybay?


Just wipe your Babybay with a slightly damp cloth. For hygienic reasons, we recommend that you turn and air the mattress on a regular basis. For all fabric articles, please note the washing instructions and ensure Babybay and all fabric articles are completely dry before reuse




Why are there small holes in single parts?


The individual parts are suspended for painting during the production process. The result is a small hole around which the paint might be slightly thicker. However, these holes are located on the downside of the parts, and are no longer visible after assembling the babybay.




Can I, as an adult, use the babybay as a bench?


Babybay is tested for a carrying capacity of 50 kg. Internal tests have shown, that babybay can carry more than 100 kg.




Does the surface treatment contain harmful or even poisonous substances?


All our paints meet the European safety standard DIN EN 71 part 3 (safety of children’s toys). This is checked regularly and makes the surfaces harmless to your child, even it if sucks or bites on the babybay.




Who do I contact regarding a complaint?


Should you have cause for complaint – which we would very much hope you don't – please contact us.





COVID-19  We are open & dispatching orders

We continue to monitor Government guidance to ensure we are operating in the safest way possible and we are adhering to social distancing measures. 

We aim to dispatch and deliver orders in 3 - 5 days. The delivery service we use, DPD, also follows strict protocols for safety and hygiene.  

DPD have a range of delivery options for everyone:

 

  • Customers can download the DPD app and set their delivery preferences to “Leave in a Safe Place”. If customers don't have the DPD app, they still have the opportunity to select the “Leave in a Safe Place” option via their website. 

  • Customers can now also leave a note on their front door telling DPD where to leave their parcel and the drivers will take a photo. Without the “Leave in a Safe Place” instruction, drivers will not deliver the parcel.

If you have any questions regarding our operations during this time please do not hesitate to get in touch.